Flower Delivery Herne Hill - E-Commerce Terms & Conditions

Introduction

These Terms and Conditions ("Terms") set out the agreement between you (the "Customer") and Flower Delivery Herne Hill ("we", "our", or "us") relating to your order and purchase of flower arrangements and related products for delivery in Herne Hill and the surrounding areas. By placing an order with us via our website or any online platform, you agree to be bound by these Terms. Please read them carefully before placing your order.

Scope and Applicability

These Terms apply to all customers ordering for flower delivery in Herne Hill and throughout the neighbouring districts we serve. These Terms govern the online purchase of all floral products, arrangements, and related services offered by us and supersede any previous terms and conditions made available in other formats unless expressly stated otherwise.

Order Process

Order Placement: To place an order, please select your desired products through our website for online flower delivery in Herne Hill. You will be asked to provide the recipient's details, delivery address, preferred delivery date, and any additional notes such as card messages or delivery instructions.

Order Confirmation: Once we receive your order, we will send an order confirmation message acknowledging receipt of your order. This message does not constitute acceptance. Acceptance occurs once payment has been processed and we confirm your order is being prepared for dispatch. In the unlikely event that a product is unavailable or an order cannot be fulfilled, we will contact you at the earliest opportunity to discuss alternatives or arrange a refund as appropriate.

Order Fulfilment: Orders will be fulfilled based on the product descriptions on our website. Please note that, as flowers are seasonal and subject to availability, some variations in product or substitutions of flower types or colours may occur. Any substitutions will be of equal or greater value and aesthetic, upholding the integrity of the original design as closely as possible. If significant substitutions are required, we will endeavour to contact you prior to completion whenever practicable.

Delivery Information

Delivery Areas: We deliver to addresses in Herne Hill and the surrounding local areas specified on our website. Please check our coverage area before placing your order to ensure eligibility for online flower delivery in Herne Hill and neighbouring districts.

Delivery Times: Standard delivery times are outlined on our website and may vary seasonally. We aim to deliver within your chosen date; however, delivery times are estimates and delays can sometimes occur due to unforeseen circumstances beyond our control (e.g., extreme weather, traffic disruption). In such cases, we will notify you and work to deliver your order as soon as possible.

Acceptance of Deliveries: It is your responsibility to ensure someone is available to accept the delivery at the specified address. If no one is present, the delivery driver may leave the flowers in a safe place, with a neighbour, or return the order to us. Additional delivery attempts may incur extra charges. Please provide accurate contact and delivery information to facilitate smooth delivery.

Special Instructions & Requests

You may include special instructions for delivery (e.g., specific times, leaving with a neighbour), which we will endeavour to follow where reasonable and feasible. However, we cannot guarantee that all requests can be accommodated. We encourage you to provide clear and concise requests when placing your order for flower delivery in Herne Hill.

Prices and Payment

Pricing: All prices are quoted in pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if any, will be displayed separately and added to your total prior to checkout.

Payment Methods: Payment for all products and services must be made in full at the time of ordering. Accepted payment methods are displayed on our website and may include credit/debit cards and other secure online payment systems.

Order Acceptance: We reserve the right to refuse or cancel orders at our absolute discretion, including but not limited to cases of suspected fraud, incorrect pricing, or product unavailability. If payment has already been taken for a cancelled order, you will receive a full refund via the original payment method.

Order Amendments and Cancellations

Cancelling Orders: If you wish to cancel your order for online flower delivery in Herne Hill, you must contact us as soon as possible. If cancellation is requested prior to preparation and dispatch, we will cancel your order and provide a full refund. Cancellations received after flower preparation, or for orders already dispatched for delivery, may not be eligible for a refund due to the perishable nature of the products.

Amending Orders: Should you need to amend any details of your order (such as recipient information, delivery address, or card message), please contact us promptly. Amendments may not always be possible, especially for same-day or urgent orders. We cannot be held liable for issues resulting from incorrect information provided at the time of ordering.

Refunds and Returns

In the unlikely event that you are dissatisfied with your order or experience a problem with delivery, please notify us within 24 hours of receipt. Due to the perishable nature of flowers, we may require photographic evidence of the issue. Where an error or failure is found to be our responsibility, we will offer an appropriate remedy, such as a replacement, refund, or partial credit, at our discretion. Refunds will be processed to the original payment method within a reasonable timeframe.

Where there has been no error on our part and the flowers have been delivered according to your instructions, we are unable to accept returns or offer refunds based solely on change of mind, dislike of arrangement style, or recipient unavailability.

Quality and Substitution Policy

We take pride in the high quality of our floral products and aim to use the freshest flowers available. However, all fresh flowers are subject to availability, seasonal variation, and supply conditions. If we are unable to provide flowers or arrangements exactly as pictured on our website, we reserve the right to substitute with similar blooms or products of equal or greater value and quality, preserving the overall style and colour palette.

All product images on the website are for illustrative purposes and, due to differing screens and lighting, actual appearance may vary slightly. Please refer to detailed product descriptions for guidance regarding sizing and contents.

Personal Information and Privacy

All personal information provided to us will be managed in accordance with our Privacy Policy and relevant data protection legislation. By placing an order, you agree that we may use your information for the purpose of fulfilling your order and to communicate with you regarding your purchases. We do not share your details with third parties except as necessary for delivery or as required by law.

Customer Responsibilities

You are responsible for providing accurate and complete delivery information, including contact names, addresses, and telephone numbers for both sender and recipient. We are not liable for failed or delayed delivery where inaccurate or incomplete information has been supplied at the time of ordering.

It is also your responsibility to ensure that the recipient is available at the delivery address on the specified date. Should the delivery be rejected or the recipient unavailable, we will endeavour to contact you for further instructions, but additional redelivery charges may apply.

Liability and Disclaimer

We warrant that our products will be of satisfactory quality and as described, subject to the substitution policy above. Our maximum liability to you, whether in contract, tort (including negligence), or otherwise, shall in no circumstances exceed the value of the order in question.

We do not accept liability for indirect, incidental, or consequential loss or damage (including loss of profits, goodwill, or opportunity) arising out of or in connection with these Terms or the use of our service. We will not be liable for events or circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or interruptions in transport networks.

Intellectual Property

All intellectual property rights in our website content, images, logos, branding, product descriptions, and other materials remain solely with Flower Delivery Herne Hill or our licensors. Use of our website or materials for any commercial purpose without our express written consent is prohibited.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to all matters arising under these Terms.

Amendments and Updates

We reserve the right to update or amend these Terms and Conditions from time to time at our sole discretion. Changes will be posted on our website and will take effect from the time of posting. It is your responsibility to review the Terms each time you order. Continued use of our online flower delivery service in Herne Hill after changes have been posted signifies your acceptance of the updated Terms.

General

If any part of these Terms is deemed unenforceable by a court, the remainder will continue in full force. No failure by us to enforce any right or provision of these Terms shall constitute a waiver of that right or provision. These Terms constitute the entire agreement between Flower Delivery Herne Hill and you regarding our online flower delivery services in Herne Hill and the surrounding areas, except as otherwise expressly stated.

If you have questions or concerns regarding these Terms and Conditions, please use the contact form on our website and a member of our team will respond to you as soon as possible.

Thank you for choosing Flower Delivery Herne Hill for your floral needs across Herne Hill and the surrounding areas. We look forward to serving you!

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Herne Hill , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Herne Hill .

For assistance with orders, returns or account queries, please fill out the Contact Us form.