Our Fresh Flowers Guarantee – Returns, Refunds & Complaints Policy
Our Promise: Fresh Flowers Delivered in Herne Hill
At Flower Delivery Herne Hill, we take immense pride in providing only the freshest, most beautiful flowers to our valued customers in Herne Hill and neighbouring areas. As a trusted local florist, our business has flourished thanks to our commitment to dependability, quality, and exceptional customer service for households and businesses alike. Your satisfaction is our top priority, and our returns, refunds and complaints policies have been created with your peace of mind in focus.
Freshness Guarantee & Damaged-on-Arrival Policy
Every bouquet and arrangement is hand-selected and expertly crafted to order, ensuring peak freshness every time. We guarantee all flowers delivered in Herne Hill will remain fresh and vibrant for a minimum of five days from the date of delivery, provided they are cared for as per our guidelines. If your flowers arrive damaged, wilted, or not in optimal condition, please contact us on the day of delivery, including supporting photographs if possible, so we can act swiftly to address your concern.
Returns & Refunds: Hassle-Free Solutions
If your order arrives and does not meet the standards of freshness we promise, or has been damaged in transit, we offer you two straightforward options:
- Replacement: We will arrange a prompt replacement of your bouquet or arrangement at no extra cost, ensuring you receive the flowers you deserve.
- Full Refund: If a replacement is not convenient, we can issue a full refund for the affected items.
To claim a return, refund, or replacement, notify us within 24 hours of delivery with a description of the issue and photographs of the flowers received. This helps us resolve your concern as quickly as possible and improve our service in the future.
Complaints Procedure: We Listen and Act
Your feedback is essential to us. If you have a complaint regarding your experience with Flower Delivery Herne Hill, please contact us as soon as possible. We pledge to acknowledge your complaint within one working day and provide a resolution or next steps within three working days. Every complaint is treated seriously and confidentially. Our aim is always to achieve a fair, timely resolution and to ensure your continued confidence in our service.
Trusted Local Florist in Herne Hill
Flower Delivery Herne Hill is proud of our reputation as a trusted, local Herne Hill florist. We serve both households and businesses, delivering fresh flowers directly to your door with care, reliability, and a genuine commitment to customer satisfaction. Whether you’re celebrating, sympathising, or just want to brighten someone’s day, you can order from us with total peace of mind.
Contact Us for Any Concerns
If you have a question about our returns, refunds or complaints process, or would like to discuss an order, our friendly team is always happy to help. We are dedicated to making every experience with Flower Delivery Herne Hill a positive one, ensuring you enjoy fresh flowers and excellent service every time.
